Freezer cold, fridge warm.
The freezer works while the fresh-food compartment warms up.
What may be happening
In fan-cooled models, ice-blocked vents, a failed fan, an air-damper fault or sensor problems can restrict cold-air movement.
What you can safely check
Leave clear space around internal vents, check the settings and note any frost on the rear wall. Do not dismantle panels.
How a technician approaches it
Testing the airflow path, fan and defrost system helps distinguish a blockage from an electrical or control fault.
Before you call
Note when the problem began, whether one or both compartments are affected, any displayed code and the exact model number. Avoid repeated restarts or changing several settings at once.
Get the fault checked
Independent service is available for out-of-warranty appliances, subject to local and model availability. Visits start at ₹500; parts and repair labour are quoted after diagnosis.
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General care reference: Samsung cooling troubleshooting. Always follow your own model’s manual; controls and clearances differ.